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Shipping and Return Policy


Shipping

Free Shipping for all domestic orders

Orders that qualify for free shipping are shipped USPS, if a different shipping service or method is required then free shipping would not apply.

Orders are generally shipped within 24 hours after your order is processed and then normally take an additional 2 - 5 business days to arrive depending on the shipping service selected.

Orders are processed Mon-Fri during normal business hours 8am - 5pm.

Returns

You may return any product that was not specially ordered within 30 days for a refund or exchange. RMA is not required but please include a copy of the packing slip within the return package. Return postage is not provided unless the reason for return is our error.

If we make an error fulfilling your order please contact us immediately so we may correct it. All return shipping charges would be covered by Fastenere inc.

If you find your shipment is missing, lost, or damaged please contact us and we will take the necessary actions to make sure you get the order as quickly as possible.

Special order, damaged, or used products may be subject to a 25% restocking fee or in some cases may not be returnable.

Shipping Return Address:

Fastenere Inc
439 Hempstead Avenue
West Hempstead, NY 11552
Customer Service: 516-565-6600